LaunchPad Digital Marketing Services, a digital marketing agency based in the Philippines, respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we share it, how we protect it, and the choices you have.

If you have questions, contact us at:

Email: [email protected]

Business name: LaunchPad Digital Marketing Services

Business address: GF Kyodo Space, Robinson's Magnolia Park, Hemady, New Manila, QC

1) Scope

This Privacy Policy applies to:

• Our website and any pages that link to this Privacy Policy

• Our lead forms, contact forms, proposal and onboarding forms

• Our communications by email, phone, messaging apps, and video calls

• Our client services, including social media management, website and e-commerce development, SEO and SEM, creative production, and related services

It does not apply to third party websites, platforms, or services that we do not control.

2) Information we collect

We collect information in three ways: information you provide, information collected automatically, and information from third parties.

A) Information you provide directly

Depending on how you interact with us, you may provide:

• Identity and contact details, name, email, phone number, address, company name, role

• Inquiry details, business needs, budget range, timeline, goals

• Onboarding and service details, brand guidelines, target markets, products, pricing, offers, assets, and content you provide

• Account and access details, usernames or access tokens for platforms you ask us to manage, for example Meta Business Manager, Google Analytics, Google Ads, Shopify, WordPress, and similar tools

• Billing information, billing name, billing address, tax information, purchase order details, transaction references, and proof of payment

• Communications, messages, emails, call notes, meeting notes, feedback, approvals, and support requests

• Files and media you upload or send us, including images, videos, creative assets, documents, and spreadsheets

B) Information collected automatically

When you visit our website, we may automatically collect:

• Device data, device type, operating system, browser type, language settings

• Network data, IP address, approximate location derived from IP, and referral URLs

• Usage data, pages viewed, time on page, clicks, scroll behavior, and navigation paths

• Cookie identifiers and similar tracking signals

C) Information from third parties

We may receive information from:

• Analytics providers, for example Google Analytics

• Advertising platforms, for example Meta, Google, TikTok, LinkedIn, and similar platforms, when you interact with our ads or pages

• Payment processors, when you complete a payment, we receive confirmation and transaction references, not full card data

• Client provided platforms, when you grant access for us to perform services, we may view performance metrics and account activity

3) Cookies, tracking, and similar technologies

We use cookies and similar technologies for:

• Site functionality, security, and fraud prevention

• Analytics and performance measurement

• Marketing attribution, such as understanding which channel led to an inquiry

• Improving content, pages, and user experience

Types of cookies we may use:

• Essential cookies to operate the website

• Preference cookies to remember your settings

• Analytics cookies to measure site performance

• Marketing cookies to support advertising and attribution

You can control cookies through your browser settings. Blocking some cookies may affect site features.

4) How we use your information

We use information for the following purposes:

• Provide and improve our website, forms, and services

• Respond to inquiries and schedule consultations

• Prepare proposals, quotations, contracts, statements of work, and invoices

• Deliver services, manage projects, and provide customer support

• Process payments, manage recurring billing, and maintain financial records

• Send service updates, notices, and administrative messages

• Deliver marketing communications, only when allowed or when you request them

• Conduct reporting, analytics, and internal planning

• Protect our business, users, and clients, including fraud prevention and security monitoring

• Comply with legal obligations and enforce agreements

5) Legal bases for processing

Where applicable, we process personal information based on:

• Your consent, for example when you submit a form or opt in to communications

• Contract necessity, for example to deliver services you requested

• Legitimate interests, for example to improve our services, secure our systems, prevent fraud, and respond to inquiries

• Legal obligations, for example tax, accounting, and regulatory compliance

6) How we share information

We do not sell personal information.

We may share information in the following situations:

A) Service providers

We may share information with vendors that support operations, such as:

• Website hosting and website maintenance providers

• Cloud storage and file sharing providers

• Email and communications tools

• Project management and collaboration tools

• Analytics and advertising tools

• Accounting, invoicing, and payment processing providers

They may access information only to perform services for us and are expected to protect it.

B) Client requested platforms

When you ask us to manage your accounts on third party platforms, we may process information within those platforms as required to deliver the services.

C) Legal and safety

We may disclose information if required by law, regulation, legal process, court order, or government request. We may also disclose information to protect rights, safety, and security, investigate suspected fraud, or respond to claims.

D) Business transfers

If we are involved in a merger, acquisition, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to confidentiality protections.

7) International data transfers

We are based in the Philippines. Some service providers may process data in other countries. When information is transferred across borders, we take reasonable steps to protect it using contractual and operational safeguards.

8) Payment information

Payments may be processed through third party payment processors. We do not store full credit or debit card numbers on our servers. We may store limited payment related details needed for billing and records, such as invoice details, transaction references, payment status, and partial identifiers provided by the processor.

9) Data retention

We retain personal information only as long as needed for:

• Delivering services and supporting your account

• Maintaining business, tax, and accounting records

• Complying with legal obligations

• Resolving disputes and enforcing agreements

Retention periods vary by record type. We may retain certain records longer when required by law or for legitimate business purposes.

10) Security measures

We use reasonable safeguards designed to protect personal information, such as:

• Access controls and role based permissions

• Use of reputable hosting and storage providers

• Secure sharing methods for credentials and files when possible

• Limiting access to client data to team members who need it for delivery

• Monitoring and basic security practices to reduce unauthorized access

No system is completely secure. You are responsible for maintaining the security of your own accounts, devices, and passwords.

11) Your rights and choices

Depending on applicable law and your situation, you may request:

• Access to personal information we hold about you

• Correction of inaccurate or incomplete information

• Deletion of personal information, subject to legal and contractual limits

• Withdrawal of consent where processing is based on consent

• Objection to certain processing, where applicable

• A copy of certain information in a usable format, where applicable

To exercise rights, email [email protected]. We may ask you to verify your identity before processing the request.

12) Marketing communications

If you receive marketing emails from us, you can opt out at any time by using the unsubscribe link, or by emailing [email protected]. Even if you opt out, we may still send administrative or service related messages.

13) Children’s privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child provided information to us, contact us so we can delete it.

14) Third party links

Our website may contain links to third party sites. We are not responsible for the content or privacy practices of those sites. Review their policies before providing information.

15) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date. If changes are material, we may provide additional notice.

16) Contact

LaunchPad Digital Marketing Services

Email: [email protected]

Business address: GF Kyodo Space, Robinson's Magnolia Park, Hemady, New Manila, QC